Managed IT Services & Support
WE MANAGE SYSTEMS SO YOU CAN FOCUS
ON YOUR BUSINESS
We develop customer centric outsources solutions for our customers. These include managing the various parts of a customer’s infrastructure to provide a fully managed IT services solution.
Intellitech Systems provides customers with a broad range of IT management solutions, giving you a single point of responsibility and accountability. This area of service is defined below.
Support
Our support service functions as the core for all our teams, aggregating all customer communication and providing our customers with a single point of contact.
Specific functions are:
- Managed helpdesk for logging of user queries
- Provision of monthly reporting to track service performance
- Automated feedback as progress is made on customer issues
- Provision of remote support using industry standard toolsets
- Patching, hot fixing, firmware management and monitoring of update deployments
Manage
Our service delivery and technical management services have the goal of helping customers at a strategic and management level to ensure hassle free, reliable provision of IT services.
The breakdown of services offered:
- On-site services running in either permanent, part time or ad-hoc fashion.
- Process creation and management
- Environment documentation
- Infrastructure, Security and compliance audits
- Policy creation and management
- System lifecycle management
- Infrastructure monitoring and pro-active management
Source
Our support service functions as the core for all our teams, aggregating all customer communication and providing our customers with a single point of contact.
Specific functions are:
- Impact and feasibility studies for technology implementations
- Sourcing and management of 3rd party technology providers
- Project management and reporting
- Strategic technology guidance
Optimise
As part of our service offering, we continuously evaluate new technologies and look for opportunities to provide our customers with additional value. This is not a service, but rather a process which we build in to all our services.
We do this by:
- Performing ongoing spend analysis and comparing with market averages and entrants
- Identifying ongoing issues, finding their root causes and developing resolutions
- Identifying bottlenecks and providing recommendations for the resolutions
Managed IT Services & Support
WE MANAGE SYSTEMS SO YOU CAN FOCUS ON YOUR BUSINESS
We develop customer centric outsources solutions for our customers. These include managing the various parts of a customer’s infrastructure to provide a fully managed IT services solution.
Intellitech Systems provides customers with a broad range of IT management solutions, giving you a single point of responsibility and accountability. This area of service is defined below.
Support
Our support service functions as the core for all our teams, aggregating all customer communication and providing our customers with a single point of contact.
Specific functions are:
- Managed helpdesk for logging of user queries
- Provision of monthly reporting to track service performance
- Automated feedback as progress is made on customer issues
- Provision of remote support using industry standard toolsets
- Patching, hot fixing, firmware management and monitoring of update deployments
Manage
Our service delivery and technical management services have the goal of helping customers at a strategic and management level to ensure hassle free, reliable provision of IT services.
The breakdown of services offered:
- On-site services running in either permanent, part time or ad-hoc fashion.
- Process creation and management
- Environment documentation
- Infrastructure, Security and compliance audits
- Policy creation and management
- System lifecycle management
- Infrastructure monitoring and pro-active management
Source
Our support service functions as the core for all our teams, aggregating all customer communication and providing our customers with a single point of contact.
Specific functions are:
- Impact and feasibility studies for technology implementations
- Sourcing and management of 3rd party technology providers
- Project management and reporting
- Strategic technology guidance
Optimise
As part of our service offering, we continuously evaluate new technologies and look for opportunities to provide our customers with additional value. This is not a service, but rather a process which we build in to all our services.
We do this by:
- Performing ongoing spend analysis and comparing with market averages and entrants
- Identifying ongoing issues, finding their root causes and developing resolutions
- Identifying bottlenecks and providing recommendations for the resolutions